Account

Account & Data Deletion

How to delete your account and data from Trackana's apps.

Diami

You can request deletion of your Diami account and its associated data at any time. You do not need the app installed to make the request.

To request deletion, email support@trackana.net from the email address (or with the phone number) associated with your account, and include the word "delete" in your message. We will confirm and process the request.

If you still have the app, an owner can also request deletion from Account → Delete account inside Diami.

What gets deleted

For an owner account: your account and the data you own — properties, rooms, tenancies, rent and payment records, finances, uploaded documents, and maintenance tickets — are removed. Some records may be retained only as long as required to meet legal or accounting obligations, then deleted.

For a tenant account: your login and personal profile are removed and your access to the property ends. Rent history that belongs to the property owner's own records remains with that owner.

How long it takes

Requests are processed within 30 days. We'll email you to confirm once your account has been deleted.

Tahwil

Tahwil has no accounts and stores your data only on your device. To delete all Tahwil data, clear the app's storage in your device settings or uninstall the app. Nothing is stored on our servers.

Questions

Contact support@trackana.net.